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Return policy

Since June 14 2014 new regulation have come in force to adapt the Italian law to the EU directive 2011/83/CE ( that modifies the UE directives 93/13CEE and 1999/44/CE and repeals the directives 85/577/CEE and 97/7/CE) about e-commerce and distance selling.

The right to withdraw cannot be applied on distance selling of customised items.
However, BnG allows the right to request the replacement on a selection of products listed below.

LIST OF RETURNABLE PRODUCTS*

CHECK HERE IF THE RETURN IS AVAILABLE FOR YOUR CONFIGURATION.

*For the configurations not shown in the list it is not possible to request the return.

FOR SUPPORT AND REPLACEMENT REQUEST

SNEAKER WOMAN

Platform: MEDIUM
Color: LA PERLA
Midsole color: WHITE
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

Platform: MEDIUM
Color: LA PERLA
Midsole color: BLACK
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

Platform: MEDIUM
Color: LA PRIMA
Midsole color: WHITE
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

LACE ANKLE BOOT WOMAN

Platform: MEDIUM
Color: LA PERLA
Midsole color: WHITE
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

Platform: MEDIUM
Color: LA PERLA
Midsole color: BLACK
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

Platform: MEDIUM
Color: LA PRIMA
Midsole color: WHITE
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

SNEAKER MAN

Color: L’ORIGINALE
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

Color: LA SABBIA
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

LACE ANKLE BOOT MAN

Color: L’ORIGINALE
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

Color: LA SABBIA
Sole color: WHITE
Shoelaces: ANY
Size: ANY

REPLACEMENT AVAILABLE

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